Zappix Announces Go-to-Market Partnership with Swampfox

The partnership will allow customers to benefit from deep integration of Zappix powerful VIVR (Visual Integrated Voice Response) with Avaya call center capabilities.

With this new partnership, Swampfox brings deep expertise developing highly sophisticated user experiences in contact center and unified communications environments. Their expertise in Avaya Aura® Experience Portal, Orchestration Designer and Avaya Application Enablement Services (AES) provides Zappix customers with a custom integration of Zappix Visual IVR with their existing Avaya infrastructure. The partnership will allow customers to benefit from deep integration of Zappix powerful VIVR (Visual Integrated Voice Response) with Avaya call center capabilities. Customers will be able to leverage Zappix integrated analytics and gain high value insight faster quickly and efficiently analyze massive volumes of data with ultimately allows Zappix customers reduction of cost while dramatically improve customer satisfaction ​and positively impact their ​Net Promoter Score ™ (NPS).

“We are excited to partner with Swampfox, and include a seamless integration between existing Avaya IVRs our Visual IVR,” said Zappix CEO and president, Avner Schneur. “We built our mobile platform to give companies multiple communications paths that facilitate live agent interaction, voice and non-voice assistance and a variety of self-service options. The expertise of Swampfox provides businesses extensive experience in VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR and knows the internals of Experience Portal and Voice Portal better than any other integrator.”

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