The federal department that processes Canadian passports didn’t take proper security precautions when it implemented a new system for issuing the travel documents, according to an audit of the program.
An internal review of the Global Case Management Program found the project was “not sufficiently structured and did not include a plan for security requirements.”
“Further improvement is required to ensure an effective, efficient and secure integration,” the report concluded.
The GCMS was part of the $101-million passport program modernization initiative established after authority was moved from Foreign Affairs (now called Global Affairs) to Citizenship and Immigration (now called Immigration, Refugees and Citizenship) in 2013. The goal was to build capacity and security features for a cost-effective alternative that would eventually process online applications.