Leading Practice Uses New Technology to Improve Phone Calls

Chesapeake Urology

We have been charged with growing the business dramatically, and we needed a solution for handling our phone calls that is scalable.

Keona Health has announced that Chesapeake Urology Associates (CUA), the leading urology practice in the Mid-Atlantic region, has selected Health Desk to further its mission to ensure every patient has a superior experience. CUA is improving the flow of information between the patient, their health care team and their physician.

CUA receives 9,100 phone calls per year for each medical provider. Nearly 4,000 of these will be clinical triage calls most of which had to be resolved by the…

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