Credit Union Case Study Shows Call-Backs Lower Abandon Rates, New…

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Fonolo to host webinar with Ascend Federal Credit Union and the National Credit Union Call Center Conference.

With this implementation, we feel like we are now on par with our competitors. Our members no longer have to wait on hold and can go about their daily lives knowing that we will call them back as soon as possible.

Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that Ascend Federal Credit Union (FCU) has implemented its innovative call-back solution. Ascend realized a decrease in abandon rates, an improved calling experience, and a reduction in cost-per-call using Fonolo’s call-back…

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